3. It will then ask for you to enter your username or email address so it can verify it’s you (for security purposes). So enter either your username or email address.
If entering email address, it must be the same email address that has been used for your online shop account. So for example, if you had signed up with the email address email@example.com, then type in firstname.lastname@example.org.
Click the button “Reset password” to submit request.