Frequently Asked Questions – Bioscor Online Shop

We would highly recommend that you do create an account so you can have a record of your purchases. However, an account is not required if you wish to purchasing any non-medicated products; you can browse and checkout as a ‘guest’.

If you do wish to purchase medications and/or prescription products then setting up an account is necessary.

  1. Create an account by registering for one here:  https://bioscor.com.au/my-account/
  2. Let us know you’ve created an account and would like access to your medications
  3. Please give us 2 – 3 business days to verify your information and grant you access to the restricted items

Medications and prescription products are restricted by Australian law to the general public without a valid doctor’s prescription.

If you are browsing as a guest and checking items out without an account, you will not be able to add any of the medicated products to your cart. If you are an existing patient of ours with a valid Doctor’s prescription, you will need to follow the following steps before we can supply you your medications/prescription products.

  1. Create an account by registering for one here:  https://bioscor.com.au/my-account/
  2. Let us know you’ve created an account and would like access to your medications
  3. Please give us 2 – 3 business days to verify your information and grant you access to the restricted items

This is because our online shop is new and does not currently contain any of your information. Therefore, it does not “recognize” you as a current patient. Some set up is required beforehand.

If you would like to be able to purchase your medicated products via our online shop:

  1. Create an account by registering for one here:  https://bioscor.com.au/my-account/
  2. Let us know you’ve created an account and would like access to your medications
  3. Please give us 2 – 3 business days to verify your information and grant you access to the restricted items

We have detailed step-by-step instructions which may be of help to you:

Step-by-step instructions: How to create an account

If you still have trouble, please send us an email info@bioscor.com.au  or submit a ‘contact us‘ form

You can change your password by selecting “Lost your password

If you require more guidance, please check out our step-by-step instructions:

Step-by-step instructions: How to reset your password

Bioscor’s online shop offers a few different shipping options

  • Standard shipping: $10.00
  • Express shipping: $16.50

Free shipping option is available when the total purchase is more than $250 in a single transaction.

Pickups for those who prefer “click-and-collect” are also available; select “local pickup” in your cart and wait for confirmation before you come into the clinic.

For those who are looking to “click-and-collect”, kindly select “local pickup” in your cart before completing your order. Please wait for a confirmation text message or phone call before you arrive to collect.

If you made a mistake with an order you’ve just completed (such as forgetting to add another item in your cart or selecting the wrong shipping method), please contact us as soon as you can. We are in a better position to assist you if your order has not been posted out.

Call us (03) 95447429 or (03) 9544 2852
Email info@bioscor.com.au  or send us a ‘contact us‘ form

We use Australia Post for our deliveries. Unfortunately, Australia Post is experiencing a larger than usual volume of parcel deliveries. On top of this, Australia Post has staff availability issues due to a large number of staff required to isolate at any given time. For more information: https://auspost.com.au/service-updates/current-covid-19-impacts

Australia Post is unable to commit to their “next-day-delivery” guarantee with all Express options. 

Currently, our customers are reporting a 2 weeks’ wait for their parcels to arrive.
With this in mind, you may want to consider click-and-collect.

The best way to contact us is to email us: info@bioscor.com.au or send us a ‘contact us‘ form.

Otherwise you can call us during our business hours on (03) 95447429 or (03) 9544 2852