Frequently Asked Questions – Bioscor Online Shop

General Questions

We would highly recommend that you do create an account so you can have a record of your purchases. However, an account is not required if you wish to purchasing any non-medicated products; you can browse and checkout as a ‘guest’.

If you do wish to purchase medications and/or prescription products then setting up an account is necessary.

  1. Create an account by registering for one here:  https://bioscor.com.au/my-account/
  2. Let us know you’ve created an account and would like access to your medications
  3. Please give us 2 – 3 business days to verify your information and grant you access to the restricted items

Medications and prescription products are restricted by Australian law to the general public without a valid doctor’s prescription.

If you are browsing as a guest and checking items out without an account, you will not be able to add any of the medicated products to your cart. If you are an existing patient of ours with a valid Doctor’s prescription, you will need to follow the following steps before we can supply you your medications/prescription products.

  1. Create an account by registering for one here:  https://bioscor.com.au/my-account/
  2. Let us know you’ve created an account and would like access to your medications
  3. Please give us 2 – 3 business days to verify your information and grant you access to the restricted items

This is because our online shop is new and does not currently contain any of your information. Therefore, it does not “recognize” you as a current patient. Some set up is required beforehand.

If you would like to be able to purchase your medicated products via our online shop:

  1. Create an account by registering for one here:  https://bioscor.com.au/my-account/
  2. Let us know you’ve created an account and would like access to your medications
  3. Please give us 2 – 3 business days to verify your information and grant you access to the restricted items
If you are still unable to “view” or “add to cart” after you have received an email to say your account has been configured, it is likely that you have been logged out of your account. Please try to log in https://bioscor.com.au/my-account/ and then try to add your prescription item into your shopping cart.

 

A video tutorial can be found here: https://youtu.be/Y-FC2xTUfu4

We have detailed step-by-step instructions which may be of help to you:

Step-by-step instructions: How to create an account

If you still have trouble, please send us an email info@bioscor.com.au  or submit a ‘contact us‘ form

You can change your password by selecting “Lost your password

If you require more guidance, please check out our step-by-step instructions:

Step-by-step instructions: How to reset your password

Please note that Bioscor will never contact you to ask for your password. If you receive a phone call, an email or SMS asking for your password, please ignore the request and notify us directly. Keep your password safe and only to yourself. If you are unclear or need assistance, please call us directly on (03) 95447429 or (03) 9544 2852 and speak to one of our team members.

A few customers have encountered issues with making a payment via the online shop, stating “reCAPTCHA” problems blocking them from making a purchase.

Our website developers have explained that this is due to the website browser the customers are using (Main browsers: Chrome, Safari, Opera, FireFox, Miscrosoft Edge). They have two solutions for customers:

  1. go into “incognito mode” of your web browser and try to log in again and make the sale there
    OR
  2. clear the cache and cookies of your web browser. Try to log in and make the sale again.
How to go incognito mode
How to clear cache from a single page

If it still does not work, please let us know; we may have to manually process your order via telephone.

The best way to contact us is to email us: info@bioscor.com.au or send us a ‘contact us‘ form.

Otherwise you can call us during our business hours on (03) 95447429 or (03) 9544 2852

Click-and-collect Questions

For those who are looking to “click-and-collect”, kindly select “local pickup” in your cart before completing your order. Please wait for a confirmation text message or phone call before you arrive to collect.

Unfortunately, click-and-collect must be done during business hours where we can verify your order and the identity of person collecting the order.

If you have made a local pickup order during the weekends or on the public holidays, please note that it will only be processed after business resumes. Kindly wait until for a confirmation before coming into the clinic to collect your item(s).

The best way to contact us is to email us: info@bioscor.com.au or send us a ‘contact us‘ form.

Otherwise you can call us during our business hours on (03) 95447429 or (03) 9544 2852

Shipping & Handling Questions

Bioscor’s online shop offers a few different shipping options

  • Standard shipping: $10.00
  • Express shipping: $16.50

Free shipping option is available when the total purchase is more than $250 in a single transaction.

Pickups for those who prefer “click-and-collect” are also available; select “local pickup” in your cart and wait for confirmation before you come into the clinic.

If you made a mistake with an order you’ve just completed (such as forgetting to add another item in your cart or selecting the wrong shipping method), please contact us as soon as you can. We are in a better position to assist you if your order has not been posted out.

Call us (03) 95447429 or (03) 9544 2852
Email info@bioscor.com.au  or send us a ‘contact us‘ form

We use Australia Post for our deliveries. Therefore, our delivery times are subjected to any impacts/delays that Australia Post may be experiencing.

Due to the COVID19 pandemic, they are unable to commit to their “next-day-delivery” guarantee with Express options. Delivery times have been inconsistent with some taking 2 weeks depending on where you live. For more information: https://auspost.com.au/service-updates/current-covid-19-impacts

We encourage our customers to “click-and-collect” where possible.

We are closed on all public holidays. If you have made an order after the postal cut-off times prior to the public holiday or weekend, it can only be processed when we return.

If you are in a hurry, you may call us up to see if we can organize for you to click-and-collect  before we close for the day. Please note that we cannot track your order whilst the clinic is closed and any parcel enquiries can only be attended to when we return.

The best way to contact us is to email us: info@bioscor.com.au or send us a ‘contact us‘ form.

Otherwise you can call us during our business hours on (03) 95447429 or (03) 9544 2852